The Department of State has the authority to conduct investigations and hold hearings relative to whether administration and enforcement of the codes meets the minimum standards. A consistent pattern of complaints regarding a specific municipality or county may lead the Department to decide that further action is necessary to ensure that the Uniform Code is in full force and effect.

Investigations of local governments or counties are conducted where there is evidence that the administration and enforcement of the codes does not meet the minimum standards established in regulations.


Once the Department has received a complaint, it will be evaluated by central office staff. Please allow at least 30 days for processing.

If it is determined that further investigation is warranted, we will assign the complaint to one of our regional offices, and will also notify you in writing.

File a Complaint

To file a complaint submit the form and supporting documents to the main office, and send one copy of the complaint form and all supporting documents to the local government.

NOTE: For the purposes of 19 NYCRR Subpart 1208-6, personnel-related matters such as tardiness, absenteeism, insubordination, rude behavior, and the like shall not be deemed to be a material failure to uphold code enforcement duties.

Be sure to keep a copy of the complaint form and each supporting document for your own records.

Documents submitted to the BSC may be mailed to:
                              Department of State
                              Division of Building Standards and Codes
                              One Commerce Plaza
                              99 Washington Ave, Suite 1160
                              Albany, NY 12231-0001

or may submitted by fax to (518) 486-4487, or by e-mail [email protected]

If emailing your complaint, please put COMPLAINT in the subject line.

Complaint Form

Contact Assistant Director of Oversight

Chad Haviland, Assistant Director for Oversight

Contact us by phone:

Phone  518-474-4073

Contact us by email: