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Division of Consumer Protection

Our mission is to educate, mediate, advise and advocate on behalf of all state consumers.

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Consumer Protection

Consumer Helpline

Have a consumer complaint? Ripped off by a business? Want to learn how to avoid scams? Give us a call.

Available Monday to Friday, from 8:30 a.m. to 4:30 p.m.

(800) 697-1220

Get Help

File a Complaint with Consumer Protection

Please attempt to resolve your complaint with the company before filing a complaint. Complaints already the subject of a lawsuit or other legal action cannot be handled by the Division of Consumer Protection. We will attempt to help all parties reach a satisfactory settlement. Please be sure that your statement is complete, factual and brief.

File

Business Resources

The Department of State's Division of Consumer Protection provides resources for the business community to help them comply with the law and to prevent fraudulent, deceptive and unfair practices in the marketplace.

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Consumer Services

The Consumer Services Unit operates two programs, Consumer Assistance and Outreach and Education.

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Consumer Education & Outreach

A well informed consumer is the best defense against fraud and deception. Learn how to protect yourself with our resources.

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Utility Intervention Unit

The UIU represents the interests of New York consumers.

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Investigations

Learn more about the Do Not Call Registry, as well as marketplace and product safety and recall alerts.

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Identity Theft Prevention and Mitigation Program

Resources to help reduce risk of identity theft and to assist victims in addressing the consequences of this crime.

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Consumer Policy

Review the Division of Consumer Protections’ Annual Reports.

Annual Reports

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Alerts & Recalls

Alerts

Recalls

Other NYS Consumer Protection

Resources

Department of Financial Services

Oversees insurance companies, banking, lending, and other financial services.

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Department of Public Service

Provides a variety of services to protect and assist utility customers.

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Department of Health

Protects, improves, and promotes health and wellbeing of New Yorkers.

Department of Labor

Protect workers, assists the unemployed, & connect job seekers to jobs.

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Homes and Community Renewal

Builds, preserves, and protects affordable housing in New York State.

Assistance

Office for the Aging

Improves access and availability of services to Seniors.

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Department of Taxation and Finance

Provides helpful resources for taxpayers and administers NY's tax system fairly.

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