Executive Order, Customer Services, and Examination Updates

Contact Contact the Division of Licensing Services

Contact

Mailing Information:
NYS Department of State Division of Licensing Services
PO Box 22001
Albany NY 12201-2001


Please note: If you utilize express services or next day ground services such as UPS, Federal Express, DHL, etc. you should use the physical address of the building.

Albany Physical Address

Division of Licensing Services
1 Commerce Plaza 99 Washington Avenue, 6th Floor
Albany, NY 12231

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Phone Information:

General Information (518) 474-4429
Security Guard and Armored Car Guard Information (518) 474-7569

Call Center Representatives are available from 8:45am to 4:30pm Monday through Friday except on Legal Holidays.

Deaf, hard of hearing and speech-disabled callers, please use 7-1-1

For all other inquiries, email Licensing Services

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Visitor & Customer Service Center Information:

Below is a listing of Licensing Customer Service Centers and the hours of operation. All Customer Service Centers are following COVID-19 guidelines and all visitors are asked to abide by these guidelines. Please monitor this page for updates to office hours, guidelines and or any closures.

Albany: This office is open for all services. All visitors are asked to follow 
COVID guidelines.
NYS Department of State Division of Licensing Services
1 Commerce Plaza 99 Washington Avenue, 6th Floor
Albany, NY 12231


Customer Service hours: Monday - Friday 9:00 am - 4:30 pm

*Important note about Apostille and Certification of Authentication Services: Apostille and Certification of Authentication documents may be dropped off for processing. Customers may provide prepaid envelopes for priority returns. Priority appointments based on travel plans within two weeks may be scheduled at our Albany or New York City customer service office. For further information, please visit 
https://dos.ny.gov/apostille-or-certificate-authentication

Parking
Limited on street metered parking is available for 1 Commerce Plaza in Albany. The Office of General Services has various parking lots throughout downtown Albany which have limited visitor parking. To find out more information about the 
OGS lots, please visit their website.  
 

New York City: This office is open for all services with the exception of walk-in apostille processing. Apostilles will not be processed without a previously scheduled priority appointment. All visitors are asked to follow COVID guidelines.
NYS Department of State
Division of Licensing Services
123 William St. 2nd Fl. New York, NY 10038-3804

Customer Service hours: Monday - Friday 9:00am to 3:30pm

*Important note about Apostille and Certification of Authentication Services: Apostille and Certification of Authentication documents may be dropped off for processing. Customers may provide prepaid envelopes for priority returns. Priority appointments based on travel plans within two weeks may be scheduled at our Albany or New York City customer service office. For further information, please visit https://dos.ny.gov/apostille-or-certificate-authentication

 

Binghamton: This office is open for all services. All visitors are asked to follow COVID guidelines.
NYS Department of State
Division of Licensing Services
State Office Building
44 Hawley Street, Room 1506
Binghamton, NY 13901-4455
(518) 474-4429


Customer Service hours: Monday – Friday 9:00am to 3:00pm

 

Buffalo: Effective November 10, 2022, Licensing Customer Service Center will be closed until further notice. Licensing examinations will continue to be held as scheduledAll examination candidates are asked to follow COVID guidelines.
NYS Department of State
Division of Licensing Services
295 Main Street, 8th Floor, Suite 821
Buffalo, NY 14203
(518) 474-4429

 

Hauppauge: This office is open for all services. All visitors are asked to follow COVID guidelines.

NYS Department of State
Division of Licensing Services
State Office Building
250 Veterans Memorial Highway
Hauppauge, NY 11788-5519
(518) 474-4429


Customer Service hours: Monday – Friday 9:00am to 3:00pm

 

Utica: This office is closed until further notice.

NYS Department of State
Division of Licensing Services
State Office Building
207 Genesee Street Utica, NY 13501-2812
(518) 474-4429

Apostille or Certificate of Authentication

  • Customers are allowed to drop off Apostille requests at our Albany and New York City locations only. Drop off requests will not be treated as a priority and will be processed according to receipt date. Once completed, the documents will be returned in the return enveloped provided by the customer or by first class mail. Please note that you are encouraged to pay by check or money order for New York City drop off requests. New York City drop off requests being paid by credit card will be forwarded to our Albany location for processing.
  • Customers seeking Apostille and Certificate of Authentication services, and paying by check or money order, should mail their requests to the following address:

    New York State Department of State
    Division of Licensing Services
    Apostille and Authentication Unit
    123 William Street
    New York, NY 10038
     
  • Customers seeking Apostille and Certificate of Authentication services, and paying by credit card, should mail their requests to the following address:

    New York Department of State
    Division of Licensing Services
    Apostille and Authentication Unit
    PO Box 22001
    Albany, NY 12201-2001

    Please note: If you utilize express services or next day ground services such as UPS, Federal Express, DHL, etc. you should use the physical address of the building.

    Albany Physical Address
    Division of Licensing Services
    1 Commerce Plaza
    99 Washington Avenue, 6th Floor
    Albany, NY 12231

* Please note: Due to the large volume of mail in requests, please allow for additional processing time before checking on the status of your Apostille or Certificate of Authentication request.

**Individuals who have a priority request based on travel plans within two weeks may schedule an appointment to have their documents completed at our Albany or New York City customer service office. Please send an email with this priority request to 
[email protected].  Please provide copies of the certified documents that need to be authenticated along with your travel itinerary and include ‘Apostille Priority’ in the subject line of email.  You will be contacted with date and time of appointment. You will need to bring copies of travel documents with you.

  • When arriving for your appointment, only the customer will be allowed in the office unless another person is needed to complete the transaction, for example, a parent/guardian of a minor or an interpreter. All others will be required to wait outside of the office.
  • All visitors must follow COVID guidelines.

Customers in need of assistance may call the Division of Licensing Services: 518-474-4429

License Applications and Renewals

Customers seeking to file a license application or renew their license are encouraged to do so online. To renew your license, please visit the Licensing Renewal webpage and find your applicable license. To submit a first time application, please visit the Licensing Services webpage and select the specific license you are interested in.

If customers do not have access to online system, please mail their application or renewal form to the following address:

New York State Department of State
Division of Licensing Services
PO Box 22001
Albany, NY 12201-2001

For assistance with the online renewal or specific forms, please visit the Licensing Services webpage and select the specific license you are interested in.

Customers in need of assistance may call the Division of Licensing Services: 518-474-4429

Business Formation or Amendment

Customers seeking to file a business formation or amendment are to mail their application to the following address:

New York State Department of State
Division of Corporations, State Records and UCC
99 Washington Avenue, 6th Floor
Albany NY 12231

Customers in need of assistance may call the Division of Corporations, State Records and UCC: 518-473-2492

Administrative Hearings

Administrative hearings are taking place in New York City, Buffalo and Albany at specific appointment times only and with strict safety protocols. In response to COVID-19, many administrative hearings are being conducted virtually. All parties are strongly encouraged to contact the Office of Administrative Hearings to confirm whether an upcoming hearing will be conducted in the office or virtually. Please contact the Office of Administrative Hearings by email at [email protected] or by telephone at 518-486-6423 to confirm where to appear for your hearing or to request an adjournment. Thank you for your patience and consideration during this unprecedented time.

Examination Updates

The Division is currently offering all examinations based on established schedules and following all established recommended guidelines and safety requirements to prevent the spread of COVID-19.  Accordingly, all exam sites will reduce capacities to ensure that the current social distancing guidelines are followed.  Please visit the below link before attending your scheduled exam. 

Written Examination Updates:

Real Estate and Appearance Enhancement exam candidates may view available exam dates through their online account. Our office will be adding dates to the schedule as they become available in various regions of the State.

Walk-in written exam candidates should refer to the Written Examination Information and Schedule posted on Licensing Services’ website to view exam information. Exam schedules with dates and locations and instructions are posted on our examination information pages.

Links to the examination instructions and scheduled dates are listed below:

Notary Public Examination
Private Investigator Examination
Watch, Guard or Patrol Examination
Home Inspector Examination
Security or Fire Alarm Installer Examination
Hearing Aid Dispenser Examination
 

Practical Examination Updates:

Practical exam candidates, whose exam were cancelled, will be rescheduled for their next exam by our office when exams in their region have been restored. Appearance Enhancement and Barber candidates must monitor their online account for their new exam date.

As exams are restored in each region, candidates with cancelled exams will be re-scheduled prior to allowing new candidates to register for exams. Candidates who did not have an exam cancelation should view available dates through their online account.  Our office will be adding dates to the schedule as they become available in the various regions of the State. Hearing Aid Dispenser candidates will receive notification of their practical exam date by mail.

Continue to monitor this page for further updates on dates and location of Licensing Services’ examinations.

Mandatory COVID-19 Precaution Checklist

Please visit the below Mandatory COVID-19 Precaution Checklist before attending your scheduled exam.  -- candidates should refer to this checklist prior to appearing for exam