

As part of its five-part consumer alert holiday series, the Department of State’s Division of Consumer Protection reminds shoppers of New York State laws that protect consumers so they can make informed decisions about holiday purchases. To avoid surprises, DCP recommends that consumers carefully review and understand what to look for when reviewing return and refund policies.
“Experts are predicting a strong holiday spending season despite recent economic challenges and as a result, we’re expecting more consumer activity this holiday season,” said New York Secretary of State Robert Rodriguez. “To avoid any surprises, I urge New Yorkers to pay attention to policies surrounding returns and refunds to be sure you are comfortable with the terms and know the policy before you buy.”
Around the holidays, gift givers and receivers often change their minds. According to the National Retail Federation, retail returns increased significantly last year (16.6% in 2021 versus 10.6% in 2020) and this year they’re expecting more. To help navigate the busy shopping season, DCP offers the following tips:
The New York State Division of Consumer Protection provides resources and education materials to consumers, as well as voluntary mediation services between consumers and businesses. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and consumer complaints can be filed at any time at www.dos.ny.gov/consumer-protection.
For more consumer protection tips, follow the Division on social media at Twitter: @NYSConsumer and Facebook: www.facebook.com/nysconsumer
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